Payment and Refund Policy

Last updated: 19 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of digital access to Course A, a professional resource dedicated to studio production in motion. It covers studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth, high-quality workflows for television news and live shows. The policy governs transactions made through the commercial website operated by spotreportix for customers in the United Kingdom. It does not apply to free trials or non-commercial use. All services are digital in nature and delivered electronically upon successful payment confirmation.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. spotreportix reserves the right to adjust prices at any time, but changes will not affect confirmed orders. No additional charges apply beyond the stated price unless the customer selects optional add-ons such as extended access periods. Currency conversion fees may be charged by the customer's payment provider if paying from outside the UK, and these are the customer's responsibility.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, PayPal, and bank transfers for UK customers. Payment is authorised at the time of order placement. All transactions are processed through secure third-party gateways that comply with PCI DSS standards. spotreportix does not store card details. Authorisation may be declined due to insufficient funds or security flags, in which case the order will not proceed.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an email confirmation from spotreportix following successful payment. This confirmation includes order details, access instructions, and a summary of this policy. Until then, no binding agreement exists. Digital access is granted immediately upon confirmation for most purchases.

Cancellation Rights and Applicable Cancellation Periods

Under UK consumer law, you have 14 days from the date of purchase to cancel if you have not started accessing the digital content. If access has begun, cancellation rights may be lost. To cancel, contact [email protected] within the period. Subscriptions can be cancelled at any time but will run until the end of the paid period.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only if access has not been granted or within the 14-day cooling-off period without usage. Digital content that has been downloaded or streamed is generally non-refundable. Promotional offers, gift subscriptions, and completed live sessions are excluded. Faulty access due to technical issues on our side may qualify for a refund or replacement access.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, email [email protected] with your order number, full name, and reason for the request. Include proof of purchase if available. Requests must be made in writing. We aim to acknowledge receipt within two working days. Provide as much detail as possible to speed processing.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Our team will review each request against the eligibility criteria. You will be notified of approval or rejection via email within 10 working days. If rejected, reasons will be explained. Approved refunds will proceed to the next stage automatically.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Processing takes up to 14 days after approval, though bank processing may extend this. You will receive confirmation once issued. Chargebacks are handled separately through your card provider.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital access begins upon confirmation, potentially waiving cooling-off rights. Subscriptions renew automatically unless cancelled. Promotional pricing ends at the stated period, after which standard rates apply. No partial refunds for unused portions of subscriptions unless required by law.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments will result in order cancellation. Duplicate charges will be refunded automatically upon detection. Suspected fraud leads to account suspension and investigation. Chargebacks may result in loss of access and additional fees where permitted by law.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. You retain rights to remedies for faulty digital content regardless of this policy. UK GDPR and Data Protection Act requirements are observed in handling any personal data related to refunds.

Contact Route, Policy Changes, and Last-Updated Date

For questions, contact [email protected] or use the contact form on our Contacts page. spotreportix may update this policy, with changes effective upon posting. The last updated date is shown at the top. Continued use after changes constitutes acceptance.